After booking your appointment, please note that the deposit is non-refundable. If you need to reschedule your appointment without facing any penalties, kindly contact the clinic within 24 hours of your appointment and we will do it for you. However, if you happen to reschedule or cancel your appointment within the 24-hour timeframe, your deposit will be forfeited, and you will have to rebook online if you would like to book another appointment. 

 

It is important to note that cancellations or reschedules made within 12 hours of your appointment will not only result in a lost deposit, but you will also owe the remainder of the session. Additionally, there is a maximum of two reschedules allowed. 

 

In the event of a missed appointment or no-show, you will be charged the full price, and payment will be added when you rebook or a message will be sent to you with payment details. Please keep in mind that if you happen to be late, your treatment may be shortened, but you will still be charged the full price. 

 

Please understand that Colonics Sydney is a highly sought-after clinic, and these policies are enforced to ensure that all our clients receive the best service. Thank you for your cooperation.